Xhatki's Responsible Gaming — Keep it fun, not stressful

Responsible gaming means keeping gaming as a source of entertainment, and never making it a way to earn income or a means to escape mental stress. At Xhatki, responsible gaming is not just a policy, it's part of our core philosophy.

Many people in Bangladesh enjoy online gaming as a form of entertainment. But sometimes it can turn into a habit — and that's where problems begin. That's why Xhatki wants every player to game consciously and in control.

The three main pillars of responsible gaming are:

• Awareness: Being aware of your own gaming patterns and amounts.
• Regulation: Sticking to time and spending limits.
• Support: Having the courage to ask for help when you need it.

Xhatki recommends following some simple but important principles for responsible gaming:

• Set Your Budget in Advance: Decide in advance how much you're willing to spend per session — and stop playing once you hit that limit.
• Respect Your Time Limits: Don't play continuously for hours on end. Take breaks, do other things.
• Don't try to chase losses: Chasing losses by placing bigger bets with the mindset of "I'll win this time" is dangerous. Accept the loss and move on.
• Don't play on emotion: Avoid gaming when you're angry, upset, or under the influence.
• Don't treat gaming as a source of income: Gaming is for entertainment, not livelihood.
• Make Time for Family and Loved Ones: Take care of your social life and relationships alongside gaming.
• Play Only With Your Own Money: Don't game with borrowed money or someone else's funds.

Gaming problems don't always appear suddenly. They grow gradually. Read the signs below carefully — think about whether any of these apply to you:

All responsible gaming tools at Xhatki are available in your account settings. They are completely free and voluntary to use.

Self-Exclusion is Xhatki's most powerful protection tool. When you use it, your account is completely closed for a set period.

• Duration: 6 months, 1 year, 2 years, or 5 years — your choice.
• Effective from: Becomes active within 24 hours of request.
• Non-reversible: Once you self-exclude, there's no chance to return before the set period ends.
• Marketing Opt-Out: No promotional messages will be sent during self-exclusion.
• Balance Refund: Any balance in the account will be safely returned.

Xhatki strictly prohibits anyone under 18 from opening an account or playing games. Age is verified during registration and identity is confirmed through the KYC process.

If you have minors in your family, take these steps to prevent them from accessing gaming sites:

• Never share your login details and password.
• Never hand your device to someone else without logging out first.
• Use parental control software on devices (such as Net Nanny, Qustodio).
• Avoid saving passwords in your browser.

If you suspect a minor is using Xhatki, please notify our support team immediately.

You don't have to face a gaming problem alone. Xhatki is always here and also points the way to professional support.

If you feel gaming is having a negative impact on your life, take the following steps:

• Contact Xhatki Support: Live chat and email support available 24/7.
• Talk to Someone You Trust: Open up to a family member or friend.
• Seek Professional Counseling: Don't hesitate to consult a mental health professional.
• Self-Exclude: Taking a short break can sometimes make a big difference.