Xhatki's Privacy Policy — Your data is safe with us

Xhatki (xhatki.com) takes the privacy of its users very seriously. This Privacy Policy explains in detail what information is collected, why it is collected, how it is used, and how it is kept secure.

By using the Xhatki website or creating an account, you agree to this Privacy Policy. It applies to all users across our website, mobile app, and all other platforms.

Xhatki collects the following types of information:

This information may come directly from you (provided during registration or updated later), be collected automatically (during your use of the website), or be received from third parties (such as payment providers and identity verification services).

Xhatki collects and uses your data for the following purposes:

• Account Management: Creating your profile, managing logins, password resets, and saving your settings.
• Identity verification (KYC): Age verification, fraud prevention, and fulfilling legal obligations.
• Financial Transactions: Processing deposits and withdrawals, securing payments, and maintaining transaction records.
• Game management: Processing bets, calculating wins and losses, and awarding bonuses and promotions.
• Security: Preventing unauthorized access, detecting multiple accounts, and tracking suspicious activity.
• Customer support: Resolving complaints, providing technical support, and answering your questions.
• Marketing & communications: To notify you about new games, bonuses, and promotional offers (only with your consent).
• Improvement & Analytics: Monitor website performance, improve user experience, and test new features.
• Legal Obligations: Meeting regulatory requirements, preventing money laundering, and investigating legal matters.

Xhatki's data security practices meet industry-leading standards. The measures we have in place to protect your information include:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database encryption: All stored sensitive data (such as passwords and financial details) is encrypted.
• Firewall & security layers: Multi-layer firewall and intrusion detection systems to prevent unauthorized access.
• Regular audits: Regular security audits and penetration tests are conducted to identify system vulnerabilities.
• Access Control: Only authorized personnel can access necessary data, and all of them are bound by strict confidentiality agreements.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Backup & recovery: Regular backups are taken to prevent data loss in the event of an incident.

Please note that no online system can guarantee 100% security. Stay vigilant with your own account — use a strong password and never share it with anyone.

Xhatki does not sell your data. However, limited information must be shared with certain trusted third parties to operate our services:

• Payment providers: Necessary financial information is shared with payment gateways and banking partners to process deposits and withdrawals.
• KYC Service Provider: Third-party KYC services may be used for identity verification.
• Game providers: Gaming data is shared with game software providers for the operation of slots, casino, and live games.
• Analytics Tools: Tools such as Google Analytics are used to monitor and improve website performance (these tools use cookies).
• Legal Authorities: We may be required to disclose information under legal obligations or by court order.

These third parties operate under strict confidentiality agreements and may only use your data for the specified purposes.

The Xhatki website uses cookies and other tracking technologies. Cookies are small text files stored on your device that help make your browsing experience smoother.

Types of cookies we use:

• Essential cookies: Essential for the website to function — login sessions, language preferences, and similar settings.
• Performance cookies: To monitor website speed and performance.
• Functional cookies: To remember your preferences — such as theme and font size.
• Analytics Cookies: To understand which pages are visited most (Google Analytics).
• Marketing cookies: To show you relevant promotional content (with your permission).

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.

You have full control over your data at Xhatki. Your rights include:

• Right to access your data: You can request to know what data we hold about you.
• Right to Correction: You may correct any inaccurate or incomplete information.
• Right to erasure: If you close your account, you may request deletion of your data (subject to legal obligations).
• Right to restrict processing: In certain cases, you may request that the processing of your data be temporarily restricted.
• Data portability: You can request a copy of your data in a portable digital format.
• Opt out of marketing: You may unsubscribe from promotional emails/SMS at any time.
• Right to Complain: If you have concerns about your privacy, you may file a complaint with the relevant regulatory authority.

To exercise any of these rights, please contact the Xhatki support team. We will process your request within 72 hours.

Xhatki retains your data only for as long as necessary. Retention periods depend on:

• Active Account: Your data will be retained for as long as your account remains active.
• Inactive accounts: If your account is inactive for more than 12 months, we will notify you and delete your data subject to your permission.
• Closed accounts: Transaction records are retained for 5–7 years as required by anti-money laundering regulations.
• Marketing data: If you opt out, you will be removed from our marketing list immediately.

When data is deleted, we ensure it is permanently removed and cannot be recovered.

Xhatki does not allow anyone under 18 to create an account. We do not knowingly collect data from minors.

If we become aware that data has been collected from a minor, the account will be closed immediately and the data will be deleted.

Xhatki may update this Privacy Policy at any time. For significant changes, we will notify you in advance via email or through the website.

Continued use of Xhatki after any update constitutes acceptance of the revised Policy. We encourage you to review this page from time to time.

You can check the "Last Updated" date at the top of the page to see when the policy was last revised.

For any questions or concerns about this Privacy Policy, please contact the Xhatki support team: